Shipping & Delivery

 

At Oriental Shorthair, we understand that welcoming a kitten into your home is a deeply personal and exciting experience. Whether you live close to us or across the globe, our goal is to ensure that your kitten’s journey is safe, comfortable, and stress-free. This page explains in detail how we handle shipping and delivery, the steps we take to protect your kitten’s well-being during travel, and what you can expect when your new furry family member arrives.

Our Philosophy on Safe Shipping

Kittens are delicate beings, and their health and happiness are our top priority. We never rush or compromise on safety just to make a delivery faster. Every Oriental Shorthair kitten is shipped only when:

  • They are at least 12 weeks old (sometimes older, depending on readiness).

  • They are fully weaned, eating independently, and litter trained.

  • They have received all required vaccinations and deworming.

  • They have passed a thorough veterinary health check within 10 days of travel.

This ensures that every kitten is strong enough to handle the journey and transition smoothly into their new environment.

Delivery Options

1. Domestic & Air Cargo Shipping

For families within the same country, we offer air cargo shipping with trusted airlines that specialize in animal transportation. Kittens travel in climate-controlled cabins, ensuring a comfortable journey regardless of weather conditions.

  • Carriers are IATA-approved for pet safety.

  • Each kitten travels in a new, sanitized carrier that they can keep.

  • Carriers include soft bedding, food, and water.

  • Flights are always scheduled with the shortest travel time possible.

2. International Delivery

We proudly serve families worldwide. International delivery requires additional planning but is entirely possible. Our international partners and logistics team ensure:

  • Compliance with import/export regulations of your country.

  • Veterinary paperwork, including health certificates, vaccination records, and microchip details.

  • Guidance on any quarantine or special entry requirements.

  • Seamless coordination of flights and customs clearance.

Preparation Before Shipping

To reduce stress and keep your kitten healthy during travel, we carefully prepare them in the days leading up to departure:

  • Kittens are given extra attention, playtime, and gentle acclimation to travel carriers.

  • They are fed a nutritious, light meal before departure to avoid stomach discomfort.

  • Fresh bedding, soft toys, and sometimes a piece of fabric with our scent are placed in the carrier for comfort.

  • A licensed veterinarian issues a final health certificate within 10 days of travel.

Delivery Day: What to Expect

  1. Communication Before Departure
    We notify you with your kitten’s flight details or delivery schedule well in advance. You’ll receive tracking numbers and airline information.

  2. During Transit
    Our team monitors the progress of every shipment. For international deliveries, we often partner with pet travel specialists who provide live updates.

  3. Arrival at Destination
    You will need a valid ID to collect your kitten from the designated airport or delivery point. The carrier will contain your kitten, food, water, and all paperwork.

  4. First Hours at Home
    We recommend placing your kitten in a quiet room to help them adjust. Open the carrier slowly, allow them to explore at their pace, and provide fresh food, water, and a litter box nearby.

Shipping & Delivery Costs

Shipping costs vary depending on location, airline regulations, and international requirements. Generally, shipping fees include:

  • Airline ticket or courier transport fees.

  • New IATA-approved pet carrier.

  • Veterinary health certificate and documents.

  • Customs clearance (for international deliveries).

  • Handling and coordination services.

We provide a detailed estimate before finalizing shipping arrangements.

Weather & Seasonal Restrictions

Airlines have strict weather embargoes for pet safety. If extreme heat or cold could endanger your kitten, we will reschedule the flight. While this may cause delays, we believe that your kitten’s safety is worth every precaution.

Customer Responsibilities

As the new owner, you will need to:

  • Arrive on time at the airport or delivery point.

  • Bring valid identification for pickup.

  • Prepare a safe, kitten-friendly space at home.

  • Contact us immediately after arrival to confirm safe receipt.

Our Promise

We promise that every Oriental Shorthair kitten travels with:

  • Love and care, just as if they were staying with us.

  • A health guarantee and complete medical history.

  • Comfort items to ease the stress of travel.

  • Support from us before, during, and after delivery.

Frequently Asked Questions (FAQs)

1. Is shipping safe for kittens?
Yes. We only use trusted, pet-friendly airlines and couriers. All carriers are climate-controlled and designed for animal travel.

2. How old will my kitten be before shipping?
We do not ship before 12 weeks. Some kittens may stay with us until 14–16 weeks, depending on readiness.

3. Can I request a nanny service instead of cargo shipping?
Yes. For an additional fee, we can arrange for a flight nanny to personally escort your kitten to your nearest airport.

4. What happens if my kitten gets sick during travel?
While rare, we prepare for every scenario. Our health guarantee covers illness identified within the adjustment period, provided all instructions are followed.

5. Can I track my kitten during shipping?
Yes. For domestic and international shipments, we provide tracking numbers and regular updates.

Final Note

At Oriental Shorthair, we know that adopting a kitten is more than a transaction—it’s the start of a lifelong bond. That’s why we take extraordinary care to make sure your kitten arrives happy, healthy, and ready to thrive in your arms. Whether traveling a few miles or across the ocean, we handle every detail with the same love we show them from day one.

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